Soft Skills Courses

Communication Skills in the Workplace

Course Overview:

In Communication Skills for Professionals, participants learn how to effectively communicate in a business environment. The course introduces important elements of successful communication, providing examples of effective communication and providing students opportunities to practice the same. The course covers the essentials of communication including professional writing, visual aids, presentations, speeches, phone and online communication. Learn how to communicate more effectively. Your communication skills affect your career prospects, the value you bring to your company, and the likelihood of your promotion.

What you will learn:

- Recall the four pillars of a business scenario.
- Explore the term 'people' in the context of a communication scenario.
- Recall how the Think, Feel, Do model applies to a communication scenario.
- Identify the parts of the message in a communication scenario.
- Recognize the 'channel' in a communication scenario.
- Apply the importance of context in a communication event.
- Review the most important components of listening.
- Organizing your thoughts
- Speaking slowly, naturally, and confidently
- Breathing properly
- Using your body to reinforce speech
- Managing facial expressions
- Handling nervousness
- Voice modulation, eye contact, and gestures
  • Communication Skills in the Workplace
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever