Business etiquette is a set of rules that govern the way people interact with one another in business, with customers, suppliers, with inside or outside bodies. It is all about conveying the right image and behaving in an appropriate way.

The proper business etiquette is very important for workers to observe in order to create a professional workplace. There are four specific areas of business etiquette that provides a basic framework for a successful company.

How you conduct yourself in the business world will have a huge impact on your career. You can't act the same way with business associates as you do with your friends. Business etiquette allows a basic framework for business people to follow so that a professional environment is maintained.

Learning Outcomes:

Highlight the purpose of business etiquette
List and elaborate upon the four main components of business etiquette
Understanding subject, greeting, and signature etiquette
Using CC, BCC, and Reply All
Text messaging etiquette
Writing business letters
Leaving voicemail
Understanding what to say over the phone