Soft Skills Courses

Conflict Resolution Skills


Description
Course Overview:

When you bring people together, conflict is a natural part of the dynamic.Improve your relationships with your co-workers, clients, and managers and find your way through conflict back to cooperation. In this course, learn the secrets of effective conflict resolution and simple, repeatable techniques that apply in most business situations.



Learning Objectives:

- Define conflict Management
- Distinguish different types of conflict styles.
- Recognize contentious tactics.
- Identify issues and needs.
- Explain how to reframe.
- Increase conflict capacity.
- Explain why conflict can be a healthy process for a group of people.
- Describe three types of trust and how to build it among team members.
- Analyze the five types of conflict management styles and assess when it is most appropriate to use each.

Content
  • Conflict Resolution Training
  • Conflict Resolution Competence Worksheet
  • Sources of Organizational Conflict
  • Trainers Workbook - Conflict in the Workplace
  • Powerpoint Presentation - Conflict Resolution
  • Glossary of Conflict Management
  • Well Done
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever