Course Overview:

Focusing on eradicating negativebehaviorsisn’t always enough to create a happy workplace. Employees and managers also need to learn what they should do to make their environment a respectful and pleasant one. In this course,the instructorshares how to create a happier, healthier workplace by teaching civility and setting a good example with your ownbehavior.

Learn about negativebehavioras a social phenomenon, what microaggressions look like in action, and how to replace negative language with positive words. Plus, get tips for becoming a more active listener, standing up for yourself when you experience microaggressions and incivility, and coaching others.

What you'll learn:

Civility vs. incivility
Microaggressions and incivility in action
How communication works
Positive and negative language
Building self-awareness
The role of the bystander
Remaining civil in emails
Sustaining a civil work environment
Coaching strategies