Course Overview:

This course aims to provide learners with the skills and knowledge required to effectively manage and lead a team in various professional settings. By the end of this course, participants will understand the nuances of people management, from effective communication and team-building to dealing with conflicts and performance evaluations.

Module 1: Introduction to People Management

Understanding People Management

Definition and importance
The evolution of people management
Difference between leadership and management
Roles and Responsibilities of a Manager

Setting the vision and mission
Aligning the team with company objectives
Daily responsibilities and expectations
Module 2: Building and Leading Teams

Team Dynamics

The stages of team development
Identifying team roles
Establishing team norms and values
Motivation

Theories of motivation
Intrinsic vs. extrinsic motivation
Techniques for motivating teams
Effective Communication

Active listening
Giving and receiving feedback
Communication styles and adapting your approach
Module 3: Performance Management

Setting Goals and Expectations

SMART goals
Aligning individual and team goals with company objectives
Monitoring and Evaluation

Performance metrics
The importance of regular check-ins
Performance review processes
Feedback and Coaching

Constructive criticism
Coaching for growth
Addressing underperformance
Module 4: Conflict Resolution

Understanding Conflict

Types of conflicts
The psychology of conflict
Early signs and stages of conflict
Conflict Resolution Techniques

The Thomas-Kilmann Conflict Mode Instrument
Mediation and negotiation
Facilitating team discussions on conflict
Maintaining Positive Team Dynamics After Conflicts

Rebuilding trust
Team activities and bonding
The role of the manager in fostering harmony
Module 5: Development and Training

Identifying Training Needs

Employee skills assessment
Future-oriented skill development
Training ROI
Implementing Training Programs

In-house vs. external training
The role of e-learning
Continuous learning culture
Career Development and Progression

Mapping career paths
Succession planning
Supporting employees' professional aspirations
Module 6: Ethics and Inclusion

Ethical Leadership

Principles of ethical management
Recognizing and addressing ethical dilemmas
Building an ethical team culture
Promoting Inclusivity and Diversity

Understanding the benefits of diversity
Creating an inclusive environment
Addressing biases and stereotypes
Module 7: Navigating Change Management

Understanding Change

Types of organizational changes
The psychology of change resistance
Implementing Change

Change models and frameworks
Communication during change
Involving employees in the change process
Overcoming Resistance

Addressing fears and uncertainties
Maintaining morale during transitions
Evaluating change outcomes